At Lapedro, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 7-day return & exchange policy to ensure a hassle-free shopping experience.
1. Eligibility for Return & Exchange
✔ Items must be returned within 7 days of delivery. ✔ The product must be unused, unworn, and in its original packaging. ✔ The original receipt or proof of purchase is required. ✔ Only regular-priced items are eligible; sale or discounted items are non-refundable.
2. How to Return or Exchange
📌 Step 1: Contact our support team at info@lapedro.com or call 0325 6920195 within 7 days of receiving your order. 📌 Step 2: Send the product back to our return address (shared upon request). 📌 Step 3: Once we inspect the returned item, we will process the exchange or refund within 5-7 business days.
3. Non-Returnable Items
❌ Used, damaged, or altered products. ❌ Products without original tags or packaging. ❌ Custom or personalized items.
4. Refund Process
💰 Refunds (if applicable) will be processed via store credit or bank transfer. 🔄 Exchanges will be shipped after the returned item is approved.
For any further assistance, feel free to reach out—we’re here to help! 💙
